"I have this great idea I just don't know how to validate it, how and where to find my target customers?" Sounds familiar? Or another one: "We finally finished the MVP. Hooray! Now... how do we find our first customers?"
On this blog you'll find a lot about how to make your customer research. Natural continuation of this topic is to write about how to get customers\users to make a research.
The first thing to remember is that Kano study could be a highly needed touch point with a customer. During the study, you can ask key questions and get to the essence of customer needs, perceptions, and motivations. Asking "why?" is super powerful. Image credit
How do you know which product features your customers really want? Which features they cannot live without? Which features they would like? Which features will delight them? To find that out - try the "Kano model" analysis. Image credit
"Kano model" is a product development and customer satisfaction theory. It was developed in the 80s by that man, Noriaki Kano, educator, lecturer, writer and consultant in the field of quality management.