Customer experience is the cornerstone of your product success. Customer Journey Map could help you to measure customer experience. Which parts of a customer journey are the most important? Where should you pay the most attention?
Some time ago, an aspiring product manager asked me what books she should read. I gave a couple of recommendations for books that helped me massively to get into product management craft. I've read dozens of PM-related books, but the following five are probably the most essential read list for anyone who would like to get into product management or just understand what PMs do.