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First things to fix on a Customer Journey

Customer experience is the cornerstone of your product success. Customer Journey Map could help you to measure customer experience. Which parts of a customer journey are the most important? Where should you pay the most attention?
Recent posts

What to do when your product team is not up to the task?

Sometimes you find yourself in a leadership product role with the task to radically improve your product. But what if you discover that your product team is not up to the task?

Optimisation vs Discovery

Reading Marty Cagan's article on PM problem areas, one particularly caught my attention - optimization versus innovation. Numerous product managers face this problem. Sometimes the choice is clear (a startup building their first product), some other times it's a struggle (a mature company with multiple products).

2018: beyond business results

Are we aware of the impact our work has on our community, on our society? Do we assume any responsibility or just focused on our business goals?

Taste - the most mysterious ingredient of product success

What differentiates good products from great products? Why we often choose a certain product from many similar alternatives?

Powerful technology wasted with a wrong implementation

Travelling as a product manager is always fun. You are trying so many products that any trip becomes a market research exercise. Especially useful is to travel to different continents to see and try local products. That what happened to me when I landed in Tokyo.