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First things to fix on a Customer Journey

Customer experience is the cornerstone of your product success. Customer Journey Map could help you to measure customer experience. Which parts of a customer journey are the most important? Where should you pay the most attention?
Recent posts

Pair product management

One head is good, two heads is mutantPair-programming is a well-known development methodology. With many followers and critics, this technique has proven its viability. Some major companies even made it their philosophy.

Seniority is to have less not more

The more senior one becomes in a given field the less that one seems to require. Fewer meetings, less text, fewer data. Seniority seems to be about ruthless prioritization. It's also about effectiveness and outcomes.

The lonely product manager

Product management often feels like a lonely profession. It might be counter-intuitive for non-product-managers.
- You work with some many people across most of the business, - they might say.
That's true, you work with many people but belong to few. Or none.

If you try things and they work - it's agile

Moreover, if things didn't work but you try something else - it's also agile. In general, it's quite hard to not be agile if you try things and see if they work. Continuously.

Product strategy as a set of experiments

Product strategy is a key topic in product management. It's the vital activity of product leadership. A good product strategy can galvanize people around to deliver a top product. A bad product strategy, or absence of one, can ruin a potentially brilliant business.