Test-n-Tell.com - making product decisions

Here's the email I've just received:
Hey {first name},
Circling back here, to keep this short, I see {product I am seeling} helping you and the {my company} team... It's the third email I received from that person whom I don't know, never met and whose product I don't need.

Biases. Biases are everywhere. I have many biases. So as you and your customers. How could you limit cognitive biases' influence on your user research?

The need to lead without authority is one of the biggest challenges in product management. Not many aspiring PMs know about that unfortunate state of affairs. Partly due to the harmful ideas such as the CEO of the product. Partly because decision-making is the core PM responsibility. But how can one make a decision without authority?

The Customer Journey Study is a straightforward one. You ask your customers to go through your product and rate their satisfaction with every step. If you need a more detailed script - here it is.

Improving your customer's experience becomes easier when you have the right tools. One of the most useful tools to measure customer experience is the Customer Journey Map. It's a free and easy-to-use tool that would help you to know where you are when it comes to customer experience. Knowing your baseline is a pre-requisite to any improvement. To get you started even faster here is the free and simple template to use: