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Showing posts with the label satisfaction

Learning how to grow your product with ChatGPT

  In this evolving series I've already described how you can learn product discovery and delivery with the help of generative AIs such as ChatGPT. Product managers are ultimately judged by the success of their products. In this post, we will learn how to increase your chances of product success.

I am forced to use your product and I hate it!

Have you ever heard that? Yeap, that happens. Maybe even with your product. It often happens with B2B products. It certainly happens with products where buyers and users are two separate parties. As a product manager, what can you do about such unfortunate cases?

First things to fix on a Customer Journey

Customer experience is the cornerstone of your product success. Customer Journey Map could help you to measure customer experience. Which parts of a customer journey are the most important? Where should you pay the most attention?

Conversion != satisfaction

"Sales" is a king! If they buy, if they "convert" - we're doing a great job! We're satisfied coz they're buying. They're buying so they must be satisfied! No, not always .