Test-n-Tell - tiny apps, Big ideas

Improving your customer's experience becomes easier when you have the right tools. One of the most useful tools to measure customer experience is the Customer Journey Map . It's a free and easy-to-use tool that would help you to know where you are when it comes to customer experience. Knowing your baseline is a pre-requisite to any improvement. To get you started even faster here is the free and simple template to use:

Throughout the human history, information was the critical tool. Knowledge was equal to respect and influence. Access to information was pivotal to success. Knowledge was hard to obtain and therefore was regarded as the highest value. Then came the Internet.

Product Management is known for being a widely diverse role. If you'd ask Google for what PMs do - you'd find all sort of activities.

Professor Tetlock, who’s based at the University of Pennsylvania, famously did a 20-year study of political predictions involving more than 280 experts, and found that on balance their rate of accuracy was little better than chance. In November 2007, economists in the Philadelphia Federal Reserve’s Survey of Professional Forecasters predicted just a 20 percent chance of “negative growth”—read: decline—in the U.S. economy any time in 2008, despite visible signals of an impending recession. The data shows humans are terrible at predicting the future. A product manager is a human. Therefore, product managers are not much better at predicting the future.

Do you think all your achievements are the result of your conscious efforts? If your answer is a confident yes - I congratulate you, you're godlike. For those of us who allow a reasonable doubt...

- Don't tell me how to do my job! You had this thought reading professional books and blogs. Maybe even that one. Certainly that one! That's OK. Nobody likes to get told how to do their job.

I was lucky in my early career. Or so I thought. I got a job in an established, serious, mid-large, international company. First couple years were great. As a young professional you learn a lot. Not only in your field but in general. How the business works, how to communicate effectively, how to be a part of a team.